Reach the dual-eligible members everyone else is missing — and prove it.
Millions of dual-eligible elders see a doctor a handful of times a year. The other 360 days, they're on their own — disconnected, disengaged, and falling through the gaps. HUMA puts a trusted companion beside them year-round: an AI companionthat educates, reminds, and navigates in English & Spanish. It never diagnoses.
For Medicare Advantage plans and value-based partners, that engagement closes HEDIS gaps, lifts satisfaction scores, and reduces the avoidable utilization that hits your margin.
For yourself or your family? Meet HUMA Personal →
Built by the Institute for Human Advancement (501c3) · Led by Dr. Michele Y. Griffith, MD — CMO, IHA
How HUMA works
Your community health workers and navigators get an AI-prioritized caseload with outreach drafted for them — and log billable encounters in one tap.
An avatar-led companion reaches each member by text, WhatsApp, or chat — reminders, screenings, and plain-language answers from clinician-approved content. Never a diagnosis.
Every engagement becomes gap closure, satisfaction touchpoints, and avoided-utilization signal the plan's actuary can use — building the total-cost-of-care story that wins and renews contracts.
You're already paying to engage these communities. It isn't working.
The members who cost the most are the hardest to reach — and the least likely to open another health app. The missing ingredient isn't technology. It's trust. HUMA doesn't replace the trusted messenger. It extends them.
doctor visits per year — vs. the other ~360 days no one is engaging them
raised by generic AI health apps that still can't reach these populations
the reach one trusted navigator gains when AI does the heavy lifting
Figures are illustrative / directional — drawn from public reporting and program modeling.
We don't build another health app. We extend trusted people.
The avatar is a real, trusted figure — a faith health navigator, your own clinic's doctor, Dr. Griffith herself. AI handles the reminders, the questions, the follow-through, and the paperwork, so trusted humans can reach ten times the people.
HUMA is the engagement infrastructure layer — not a competing care operator, not a clinical platform. We don't replace the care operators or clinical platforms your plan already runs. We're the engagement layer that sits above them — keeping members connected and active in the 360 days between clinical encounters, so every other part of your care model works better. A plan can run HUMA alongside its existing partners.
Trusted community distribution is our channel. ROI is our pitch.
Faith congregations are the flagship example — the highest-trust institutions for the dual-eligible communities every MA plan struggles to reach. But the channel is broader: community groups, schools and universities, clinics, employers and unions — any trusted institution already woven into the lives of underserved and dual-eligible populations. Plans can't buy what took decades to build.
Who we partner with
One engine, configured to your outcomes and your brand. Here's the case for each partner.
Medicare Advantage / D-SNP plans
The problem: Your dual-eligible members drive the most avoidable ER visits and readmissions — and they're the hardest to reach with generic outreach.
With HUMA: HUMA closes HEDIS gaps, adds CAHPS touchpoints, and reduces avoidable utilization across the dual-eligible cohort that shapes your Stars rating and Quality Bonus Payment. ROI you can take to an actuary.
Government, public health & value-based ACOs
The problem: Funding renews on outcomes, but community programs are hard to measure.
With HUMA: Aggregated, de-identified outcome data that proves impact — on a trusted community distribution channel with measurable engagement, HEDIS gap closure, and avoided-utilization signal.
Faith, community & education networks
The problem: Your trusted messengers — clergy, community health workers, school nurses, counselors — can only reach so many people by hand.
With HUMA: A white-label companion — "Your Companion, powered by HUMA" — that makes every trusted messenger superhuman. Congregations, community groups, schools and universities already hold the trust that no plan can buy; HUMA extends it across all 360 days.
Employers & unions
The problem: Deskless, multilingual workforces ignore generic wellness benefits.
With HUMA: A culturally-attuned companion that meets workers on SMS, WhatsApp, or phone — no app required.
How the model compounds
Through IHA's Uplift Medical Workforce.
HUMA makes each navigator 10×.
Data closes Stars gaps and wins MA plan, value-based & grant contracts.
Revenue funds more training. Repeat.
See the product
Four working surfaces. Click any to explore the live prototype.
Daily tips, reminders, screenings & plain-language answers from a trusted face.
Masterclass-style, expert-led micro-courses. Earn Community Health badges.
AI-prioritized caseload, drafted outreach, one-tap billable encounter logging.
Aggregated, anonymized proof — the data that renews funding and wins contracts.
Outcomes partners can take to a budget meeting.
navigator reach vs. manual outreach
medication adherence (PDC Stars measure)
avoidable ER visits (avoided utilization)
more HEDIS screenings completed
Illustrative / projected targets — not yet clinical results. Aggregated & de-identified — no individual health record ever leaves the platform.
Why MA/D-SNP plans pay for engagement infrastructure.
Under capitation, an MA plan owns the full cost of care for every dual-eligible member — every avoidable ER visit and readmission is a margin loss, not a billable event. Plans that earn 4+ Stars unlock a Quality Bonus Payment per member each year and a more favorable rebate percentage from CMS — making member engagement a direct revenue lever, not just a clinical nicety.
avg Stars Quality Bonus Payment
Source: KFF 2025 analysis of CMS data
as of Jan 2025 — fastest-growing MA segment
Source: CMS enrollment data via AJMC 2025
one avoided readmit covers engagement for dozens
Source: PCG Software / CMS HRRP data
~$15–20 platform-only · ~$60+ with navigators — pilot will validate
Source: Internal model
Every preventive care gap HUMA closes — medication adherence, diabetes care, annual wellness visits — contributes to the Stars measures that determine whether your plan stays above the 4-star Quality Bonus Payment threshold. HUMA targets the measures most improved by consistent member engagement.
At $15,200 per readmission, one prevented hospitalization covers the engagement cost for dozens of members. HUMA's 30-day post-discharge check-in — delivered by the member's familiar AI companion — is the lowest-cost intervention at the highest-risk window. Illustrative ROI model — pilot will validate.
Year-round navigator touchpoints via HUMA create the responsive, high-trust experience that lifts member satisfaction scores — protecting your Stars rating and driving member retention in a competitive dual-eligible market growing at 12.8% annually (Source: CMS enrollment data via AJMC 2025).
Figures cited are sourced as indicated (KFF, CMS, AJMC, PCG Software). PMPM figures areillustrative internal projections — not published benchmarks — and depend on the engagement model: platform-only licensing with your navigators (~$15–20) versus navigator-staffed full-service (~$60+). Pilot will validate. No Stars-uplift guarantee is expressed or implied; the Stars Quality Bonus Payment threshold is determined solely by CMS methodology.
Medicine led by a physician communities — and institutions — trust.
HUMA is led by Dr. Michele Y. Griffith, MD— Chief Medical Officer and Board Member of the Institute for Human Advancement. An academically trained, board-certified physician in Internal & Lifestyle Medicine, with decades of clinical experience and extensive global telemedicine experience across low- and middle-income countries. Every word the companion speaks is clinician-approved.
Backed by the Institute for Human Advancement (501c3) and its IHA Health Lab — with the Uplift Medical Workforce training the navigators who power it.
The model we're building for underserved communities in the US is designed to travel — built on the same trust infrastructure that works in any community left behind by the health system.
Become a founding partner.
We're selecting a small number of MA/D-SNP plans, value-based ACOs, and trusted community networks for the first HUMA cohort. Let's build the pilot that proves it together.